Privacy and data protection policy
Your privacy is important to us
Introduction to our privacy approach
pyralixova is committed to protecting your personal information and upholding strict privacy standards in line with Australian law.
This policy outlines how we collect, use, disclose, and safeguard your information. Please review this policy for details on your rights and our responsibilities.
What information we collect
We collect data you provide directly and information gathered automatically through our website to deliver and improve our services.
Information you provide directly
- • Contact details, such as name and email address.
- • Subscription preferences and communication history.
- • Payment or billing information for your subscription.
- • Feedback, questions, or enquiries you send us.
- • Any forms or documents you upload to our platform.
Information collected automatically
- • Device type, browser, and operating system.
- • Pages visited and time spent on our site.
- • IP address and location data where applicable.
- • Cookie data and tracking preferences.
- • Referral sources and interaction with our content.
How we use your information
Your data is used to provide our planning services, maintain secure access, and improve our platform experience.
- • Deliver your subscription and manage account access.
- • Process payments and confirm transactions.
- • Respond to your enquiries or feedback promptly.
- • Send updates, notifications, or relevant information.
- • Analyse site usage and enhance features.
- • Maintain security and prevent unauthorised access.
- • Comply with legal or regulatory obligations.
Your commitment matters: We only use your information for the purposes described and never sell your data. Your consent and privacy are always respected.
When we share your data
Your data is only shared with trusted service providers and when required by law. We do not sell your personal information.
Service providers we use
We engage partners for payment processing, technical support, and analytics—always under strict confidentiality agreements.
Legal obligations and rights
We may disclose information if required by law or regulation, or to protect rights and safety.
Use of anonymous statistics
Aggregated, anonymised data may be used for research or marketing purposes, never to identify individuals.
Your rights regarding your data
You can access, update, or request deletion of your data. Contact our team for any privacy concerns or requests.
- • Request access to personal data we hold.
- • Request correction of inaccurate information.
- • Request erasure of your personal information.
- • Request transfer of your data to another service.
- • Object to processing or marketing communications.
- • Request restriction of certain data uses.
For privacy questions or data requests, contact us using the details below. We will respond promptly to all enquiries.
How we protect your data
We employ technical and organisational measures to secure your information and comply with Australian privacy laws.
Technical security measures
- • Data encryption in storage and transit.
- • Secure server infrastructure with access controls.
- • Regular vulnerability testing and updates.
- • Continuous monitoring for suspicious activity.
Organisational security measures
- • Staff training on privacy and compliance.
- • Access limited to authorised personnel only.
- • Incident response protocols in place.
- • Regular audits and policy reviews.
How long we keep your data
We retain your information for as long as necessary to provide our services and meet legal obligations.
- • Kept while your subscription is active.
- • Retained to improve our service offerings.
- • Held for service records and support.
- • Stored for required statutory periods.
- • Retained until you opt out or withdraw consent.
Data is deleted or anonymised when no longer required.
International data transfers
If your data is transferred outside Australia, we ensure equivalent protections and compliance are in place.
- • Partner contracts require strict data security.
- • Data minimisation principles are followed.
- • Transfers only where necessary for service.
- • Regular compliance checks on partners.
About cookies and tracking
We use cookies to improve functionality and user experience. See our Cookie Policy for details on managing preferences.
Types of cookies in use
- • Required for secure login and navigation.
- • Help us monitor site usage and performance.
- • Remember your preferences and settings.
- • Enable features for enhanced experience.
You can manage cookie preferences at any time.
Updates to this privacy policy
We may update this policy as needed. Please check this page for the latest version.
- • Notice posted on our website.
- • Direct email for significant changes.
- • Policy version and date updated.
- • Contact details provided for questions.
All changes take effect once published.
Contact us about privacy
For questions, requests, or concerns, reach out to our privacy team.
pyralixova
Suite 903 / 241 Adelaide Street, Brisbane, QLD 4000 Australia
Phone: +61 7 9196 7843
Email: content@pyralixova.com
Policy last updated September 21, 2025.
Effective date September 21, 2025.